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Questions, answered

Everything you need to know before your first drop.

Plain answers about ordering, payments, and your account.

How much does Dishfolk cost?

Free includes unlimited customer orders and one live ordering week. Pro is $13.99 monthly or $167.88 annually for reusable drafts, scheduling, workflow automation, branded sharing, and customer updates. Dishfolk charges no percentage fee and adds no fee to customer orders.

Are customer orders limited?

No. Free and Pro both include unlimited customer orders. Dishfolk still counts real orders privately so sellers can see truthful activity summaries; clearly marked test orders are excluded.

Do my customers need an account?

No. They open your link, choose their items and pickup time, and submit their contact details.

How do customer payments work in Dishfolk?

Cash and Interac e-Transfer remain direct between customer and seller. An eligible Pro seller may connect their own Stripe account for optional card or wallet checkout; Stripe processes the charge on that connected account and Dishfolk never holds the food-sale funds. Optional full e-Transfer prepayment remains explicit and Dishfolk never accepts payment proof or verifies the transfer.

How does Dishfolk reduce no-shows?

The confirmation email asks each customer to acknowledge their pickup plan. Sellers see that acknowledgment and the customer’s prior no-show count, then decide how to follow up. These are practical signals, not a guarantee.

Can I keep posting on Facebook and Instagram?

Yes. That is the point. Your social channels remain your marketing and community space; Dishfolk gives each post one structured ordering link.

What happens when an item sells out?

Inventory is checked when the order is submitted. Customers see a clear message if somebody else claimed the last item first.

Which customer languages are available?

The ordering controls are available in English, Vietnamese, and French. Seller-authored product names and descriptions fall back to English when a translation was not entered.

Does Dishfolk confirm I am allowed to sell food?

No. Every seller remains responsible for licensing, food safety, taxes, allergens, and other requirements that apply where they operate.

Can I leave Dishfolk?

Yes. You can export your business data and request account deletion from the seller settings. A trial ending or a plan downgrade never deletes your historical data.

Need help?

Questions before starting?

Contact Dishfolk in whichever way is easiest for you.

Email ussupport@dishfolk.caMessage usFacebook
Dishfolk

Built for cooks who sell through their community: one link for orders, preparation, and pickup.

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© 2026 DishfolkMade for small food sellers in Canada.Operated by Jack Vu · Saskatoon, Saskatchewan, Canada